Alpha Smartphones specializes in the selling of Fully Refurbished and Manufacturer Refurbished mobile phones and tablet. Fully Refurbished Like New iPhones. You can also find brand new, used / pre-owned mobile phones here.
The brand new devices are delivered to you in their original packing. When it comes to refurbished and second hand devices, we fully test them, factories reset them and only sell devices which are fully functional.
Yes, we grade all devices on the website, unless they are brand new.
Our working hours are 9:00 AM to 5:00 PM, through Monday to Friday.
Our standard delivery time is 1-3 days but we try our best to deliver your products the very next day of your purchase.
Our office is closed on 23rd December and gets opened on 3rd January.
We do not have a physical store - Alpha Smartphones is an online store which you can visit any time, right from your home.
The products are packed in plain white boxes.
Yes, IMEI number is printed on the invoice.
This depends on the model of device you are buying. If it is a brand new device or relatively newer device, chances are that it still has the manufacturer warranty.
Because we have hundreds of products listed on the website, it is impossible for us to take individual pictures of every product. To help you about the condition of device, we have a grading system.
We sell products which can be used on all popular UK networks, which include: TMobile, Vodafone, O2, Orange and EE. SIM unlocked devices are also available on Alpha Smartphones - they are compatible with all networks.
We take immense care in maintaining our stocks and do not offer any such device. If such a problem still occurs, we will provide you full compensation (a similar brand new device) inspite of warranty or not.
Condition of the used devices vary. Every device has been graded to give you an idea about the condition of device you are buying:
We get our stock from various manufacturers, mobile companies (Vodafone, O2, EE etc.) and authorized suppliers.
No, we do not believe in doing any sort of tinkering with the devices. We sell them in the same condition, we receive it from our suppliers.
Yes, you can unlock the product.
Although, we cannot provide you with the details of previous owner. Please email us at info@alphasmartphones.co.uk so that our customer department can solve this issue.
Yes, Alpha Smartphones offer special discounts to companies, depending on the number of devices they are purchasing.
Yes, you can get a notification in the form of email. All you have to do is: Email us at info@alphasmartphones.co.uk and mention the specific model number of the phone.
1. Search for the device you require in the Search Box.
2. You will be directed to its page.
3. Click on .
4. You will be directed Your Basket page. Click on . 5. You will be asked to provide your personal details.
6. After filling the information, click on .
We only accept order which are placed via Alpha Smartphones website.
Currently, we accept order only from UK.
No, there is absolutely no limit on the number of products you want to purchase.
Send us an email regarding the device you require. Our customer care reps will contact you and inform you about the product’s availability.
As we require third-party involvement to deliver the products to you, we do not deliver on public holidays.
If you place an order before 22nd December, it will be delivered at your home. But if an order is placed after it, they will be shipped on 3rd January
Delivery charges are shown on every product’s page. Note: Majority of the products do not have any delivery charges.
We use Secure Delivery Service Next Day Service - we deliver with through DPD or Royal Mail.
The moment your order is dispatched, an email containing tracking details is sent on your registered email address.
We apologize for the delay in your order delivery. Please drop an email at info@alphasmartphones.co.uk or call us at 0203 092 7434 so that we can further look into the matter.
Email us at info@alphasmartphones.co.uk or call at 0203 092 7434 to immediately file a complaint. Our reps will contact you and help you.
Drop us an email regarding your issue at info@alphasmartphones.co.ukor call at our helpline number 0203 092 7434. Our reps will guide you.
Unfortunately, we are shipping our products only in the UK.
Unfortunately, we are shipping our products only in the UK.
Typically it does not take more than three working days to receive the refund/ replacement. Please email us at info@alphasmartphones.co.uk or call us at 0203 092 7434 to get your problem fixed.
Unfortunately, we are unable to cater any such request. If you do not like the product you received, you can always get a refund.
If you want to return the received product, it is essential that the product:
● Is complete, i..e, no part of the item is missing
● Has all of its accessories (data cable, charger, earphones etc.)
● Must be returned in the condition it was received
● Packed - preferably in its original packing
● Click on .
● The page will open in editable form.
● Change your address.
● ● Click on
● Your address will be updated.
I have forgotten my password. How do I log in?
Here are the steps to retrieve your password:
● Click on on the Login page.
● Provide your email address.
● Click on .
● You will receive an email.
● Click on the enclosed link.
● Provide new password.
● You can now log into your account with the new password.
