The following terms and conditions are applicable every time you access the website or purchase a product via website.

The terms and conditions have been written exclusively to offer clear and concise information about the sales procedures and conditions, which occur between the customers and Alpha Smartphones. According to these terms, any individual or company which has made a purchase on is certified as a customer.

Please read along to take a thorough glance at the terms and conditions before you purchase a product from the website.


The terms and conditions are applied to all products sold on They are activated the moment a customer places an order.


Usage of the website Alpha Smartphones, and any dealings or contracts which are formed, are solely governed by English law.

It is also to be noted that in case of dispute or clash, Alpha Smartphones would favour an out-of-court settlement.


Accurate and comprehensive specification of all products is available on Alpha Smartphones. The delivered product is exactly like the one displayed on the website.


All prices displayed on Alpha Smartphones are in UK Pounds (£), including the VAT. Shipping fees are not included in the price of products. Prices of the products are liable to change. Apart from the occasional typographical errors, all prices are fixed and final.

Delivery charges

Delivery rates are provided along with every product.  Majority of the products listed on Alpha Smartphones have no delivery charges.

Order Confirmation Email

When a customer places order with Alpha Smartphones website, an email is immediately sent to the registered email id of customer.

Digital Invoice

When the customers fills in product(s) order information while placing an order on the website, it is regarded as digital invoice.

Order Cancel

If a customer wants to cancel his/her order and the order has not yet been dispatched, they can perform the desired action by calling us on 0203 092 7434 or sending an email at which include their Order ID number and other details.

If order is dispatched before the customer places cancellation order, they will have to wait to receive the order and then return the product, according to the Warranty policy.

Product Availability

Product availability is displayed alongside every product. If manufacturing or distribution of a product is stopped, the product is removed from the website. 

If a product is out of stock but displayed on the website, more information about it can be gathered by calling us at 0203 092 7434 or sending an email at

Missing Order

If the received order is not in direct compliance with the ordered product (s) or is incomplete, the customer has full right and authority to contact us either via phone or email, disclosing their Order ID and details to get the issue sorted.

Error in Invoice

If a typographical or any sort of error occurs in the invoice, the customer should immediately contact Alpha Smartphones and inform about the issue.

Parcel Reception

As a token of acknowledgment of the parcel, the carrier will require a signature from the customer. Customers are encouraged to check the parcel immediately, in the presence of carrier, to ensure no damage has occurred to it. Should the customer has any reservations regarding the parcel, he/she needs to write the comments on the delivery note.

If no complaints or comments are provided on the delivery note, parcel is deemed to be received in good condition, henceforth, no complaints or claims will be entertained by Alpha smartphones regarding the parcel in future.

Delivery Time

Standard delivery time for products on Alpha Smartphones is 1 to 3 days – although majority of the products should be delivered the very next day after order is dispatched.

Delayed Delivery

If more than three days have passed and the customer has still not received the order, he/she can contact the customer care department of Alpha Smartphones to open an inquiry about the late delivery of order.

Defected Product

All products which are sold on Alpha Smartphones have been tested and graded to ensure no dispute occurs. It is highly unlikely that a customer receives a defect/broken product. If such an incident happens with a customer, they are entitled to Alpha Smartphone warranty which can be availed in the first year of purchase.


Our warranty covers manufacturing flaws or problems with workmanship. Any faults that appear with time due to customer's usage pattern isn't covered under warranty.
If the fault occurred due to an accident, misuse, exposure to liquid or any other external factor or if you have tampered with the phone or attempted a repair yourself and your action invalidates the warranty.

If the phone is not received in the same condition as it was dispatched, it voids our warranty and so we will charge the customer towards repair and if not interested OR the customer doesn’t contact us within 3 calendar days the phone will be returned back in the same condition as it was received.

  1. We offer 30-days Warranty on battery for all devices.
  2. The warranty on the products depends on the condition of the phone.
  3. In Order to claim the warranty,the return postage has to be paid by the buyer.
  4. We offer 1-Year manufacture warranty on all our Brand New Phones.
  5. We offer 90-days seller warranty on all our Refurbished/Pre-owned phones.
  6. As part of our warranty, we offer full refund within the first 30 days followed by 60-days of free repair/replacement provided the phone is received back in the same condition it was dispatched.
  7. In case of an unwanted item, a restocking fee of 10% from the total amount will be charged.
  8. The refund shall be processed to the same source where the payment has come from.
    If the mode of payment is PayPal, a 3% PayPal fee shall be applicable in case the buyer requests a return for refund.

Return Policy                 

We have a 30 Days, No Questions Asked return policy. If the customer desires to return the received product because of any reasons:              

If the phone is not received in the same condition as it was dispatched, it voids our warranty and so we will charge the customer towards repair and if not interested OR the customer doesn’t contact us within 3 calendar days the phone will be returned back in the same condition as it was received.

Return Conditions

If a customer wants to return the received product, it is essential that the product

Return Processing

Once the item(s) have been received and accepted by Alpha Smartphones, depending upon the request of customer: 

Important Note:\

At times, due to the nature of the business - mobile phone recycling, areas out of our control or heavy work load or back logs, there could be possible delay in having the orders processed and it might take around 3-5 working days.

Having said this, all the customers are updated on their order status at regular intervals and we strive to have all the orders processed as soon as possible within two working days.

Note: Alpha Smartphones has the right to change/modify any terms or conditions as they see suitable.